Frequently Asked Questions
Everything you need to know about your Nectar Collector experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return authorization.
Are your glass products handmade?
Yes, many of our signature pieces are handcrafted by skilled artisans using high-quality borosilicate glass to ensure durability and heat resistance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select cryptocurrency options at checkout.
How do I clean my Nectar Collector?
We recommend using 91% isopropyl alcohol and coarse salt. Shake gently inside the piece, rinse thoroughly with warm water, and allow to air dry completely before use.
Is the packaging discreet?
Absolutely. All orders are shipped in plain, unmarked boxes or mailers to ensure your privacy and the security of your delivery.